Frequently Asked Questions

💛 Ordering & Personalization

How do I personalize my gift?
Simply enter the requested name, message, or details in the personalization box on the product page before adding it to your cart. Please double-check spelling — we print exactly what you submit.

Can I see a preview before production?
Some items include previews. If not, our team carefully reviews every order for accuracy before production.

🚚 SHIPPING, DELIVERY & RETURNS

Where do you ship?
Currently, Grand Central primarily ships within the United States unless otherwise noted on the product page.

What’s the difference between shipping and delivery?
Shipping refers to when your order leaves our production partner. Delivery refers to when it arrives at your door. Once shipped, you’ll receive tracking information so you can follow your package until delivery.

How long does shipping and delivery take?
Most orders are processed within 1–3 business days. Shipping typically takes 3–7 business days after processing. Personalized items may take slightly longer during peak seasons.

Delivery times depend on the carrier and destination and cannot be guaranteed once a package is in transit.

Can I return personalized items?
Because most Grand Central products are custom-made, personalized items are final sale unless they arrive damaged, defective, or incorrect. Please double-check personalization details before ordering.

What if my order arrives damaged or incorrect?
Please contact us within 5 days of delivery with your order number, photos of the item, and a brief description of the issue. We will gladly replace the item or issue a refund when appropriate.

Can I cancel or change my order?
Changes or cancellations must usually be requested within 12 hours of placing your order since many items enter production quickly.

How do refunds work?
Approved refunds are returned to your original payment method. Banks typically take 5–10 business days to post refunds.

Where can I see full details?
For complete shipping, delivery, and return information, please visit our Shipping & Returns page.

💬 About Grand Central

What makes Grand Central different?
We focus on meaningful, personalized gifts that strengthen the bond between grandparents, grandchildren, and families.

Why the name Grand Central?
Because grand love travels both ways — from grands to grandkids and back again.

📩 Contact & Support

How can I reach you?
Use our Contact page anytime. We typically respond within 24 hours.

Do you offer bulk or special requests?
Yes! Contact us — we love helping families create meaningful keepsakes.

💛 Gifts may be opened once — but they should be felt forever.
— Grand Central

💛 Still have questions?

We’re here to help — because every Grand Central gift carries meaning.

Email us anytime at:
family@grandcentralonline.com↗

We typically respond within 24 hours.